The purpose of this privacy policy is to inform customers, potential customers or visitors to the website https://pavletic-cunj.com about the purposes and basis of the processing of personal data by
OPG Krbavčić
1.maja 7, 52420 Buzet, Croatia
Email: nera.regis@gmail.com , mikelekrbavcic@yahoo.com
Phone: +385 99 66 33 130 (Nikolina)
OIB: 15237505273
iban erste banka: HR3424020061140452957, (hereinafter: PAVLETIĆ CUNJ).
At PAVLETIĆ CUNJ, we value your privacy, which is why we keep all your personal information strictly confidential.
All our online activities comply with European laws (Regulation (EU) 2016/697 on the protection of consumers with regard to the processing of personal data and the use of such data (General Data Protection Regulation or GDPR), conventions (ETS No. 108, ETS No. 181, ETS No. 185, ETS No. 189)) and national laws of the Republic of Croatia (Act on the Protection of Personal Data (ZVOP-1, Official Gazette of the Republic of Croatia, No. 94/07), Act on Electronic Commerce on the Market (ZEPT, Official Gazette of the Republic of Croatia, No. 96/09 and 19/15) etc.)).
The Privacy Policy governs the use of information that PAVLETIĆ CUNJ will receive from you when you visit PAVLETIĆ CUNJ’s website, register and make a purchase, or the information that you will share with PAVLETIĆ CUNJ customer service if you contact us by phone.
Manager and Data Protection Officer
The personal data manager is OPG Krbavčić.
1.maja 7, 52420 Buzet, Croatia
Email: nera.regis@gmail.com , mikelekrbavcic@yahoo.com
Phone: +385 99 66 33 130 (Nikolina)
OIB: 15237505273
iban erste banka: HR3424020061140452957
Personal data
Personal data is any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, psychological, mental, economic, cultural or social identity.
PAVLETIĆ CUNJ, in accordance with the purposes stated below and the privacy policy, collects the following personal data:
- basic user information (name and surname, address, date of birth, delivery address);
- contact information and information about your communication with PAVLETIĆ CUNJ (e-mail address, telephone number, date, time and content of postal or email communication, date and time);
- channel and campaign – the source through which the user-customer came into contact with PAVLETIĆ CUNJ (website and advertising campaign, i.e. action, call center);
- data on the user’s orders and issued invoices (date of receipt and execution of the order, purchased products, prices of purchased products, final order selection, payment method, delivery address, invoice number and date, name of the person who issued the invoice, etc.) and data on the resolution of product complaints;
- data from voluntarily completed forms by the user, for example in the context of prize games
- other data that the user voluntarily fills in when requesting certain services that require this data.
- PAVLETIĆ CUNJ does not collect or process your personal data, except when you enable it to do so, i.e. you give your consent, i.e. when ordering products or services, when you sign up to receive e-mail notifications, participate in a prize game, etc., or when there is a legal basis for collecting personal data or PAVLETIĆ CUNJ has a legitimate interest in processing it.
Purpose of processing and basis for data processing
PAVLETIĆ CUNJ collects and processes your personal data based on the following legal grounds:
- law and contractual relations
- legal (legitimate) interest
- consent of the individual, i.e. the customer
Data processing based on law and contractual obligations
In situations where providing personal data is a contractual obligation, an obligation that is necessary for concluding and performing a contract with PAVLETIĆ CUNJ, or a legal obligation, you must provide personal data:
For example, if you do not share your personal information with PAVLETIĆ CUNJ (name, surname, delivery address, telephone number), PAVLETIĆ CUNJ will not be able to conclude a Distance Selling Contract with you, i.e. a product order, and accordingly will not be able to deliver the product(s) because it will not have information about the customer and the delivery address.
| Purpose of data processing | Detailed explanation |
| Opening a user account | To use the PAVLETIĆ CUNJ platform and place orders through it, you must register as a User. The following personal data is required for registration – email address, username and password to access the site. |
| Conclusion of a distance contract | To conclude a Distance Contract, it is necessary to fill in the product delivery information. If the User chooses the Credit Card payment option, it is necessary to fill in the card information on the T-Com PayWay system pages. PAVLETIĆ CUNJ does not have access to your card information. PAVLETIĆ CUNJ only receives information from the Pay Way system whether your purchase has been approved by the Cardholder or not. |
Processing based on legitimate interest
PAVLETIĆ CUNJ may also process data on the basis of legitimate interests, which are necessary for better provision of services, except when such interests are overridden by the interests or fundamental rights and freedoms of the individual to whom the personal data relates, which require the protection of personal data.
In the case of the use of legitimate interest, PAVLETIĆ CUNJ will always rule in accordance with the General Data Protection Regulation.
| Purpose of processing | Detailed explanation |
| General statistical processing of data about customers and their orders and potential customers (contacts) for the purposes of internal sales analysis, repeat orders, aggregate customer behavior, advertising optimization and business optimization | At the company PAVLETIĆ CUNJ, we carry out general statistical processing of data on customers and their orders, as well as potential customers (contacts), on the basis of which we conduct internal analyses of sales, repeat orders, and aggregate customer behavior, and we monitor and optimize our business efficiency and optimize our advertising. |
| Information about your previous orders | If you contact PAVLETIĆ CUNJ customer support, our employees may have access to your previous orders and order history, so they can offer you better service. |
| Processing data on uncollected remote orders for the purpose of fraud prevention | Based on our legitimate interest, we process data on sent and uncollected remote orders, with the aim of identifying customers who order products with payment upon collection above average and then do not collect these products, which causes us business damage that we want to prevent. When we identify such customers, we prevent them from ordering products with payment upon collection, but they are still allowed to order products with payment in advance via bank transfer, credit cards or PayPal. |
| Automatic email communication with the User based on an incomplete order | Based on our legitimate interest, we occasionally send e-mail notifications related to unfulfilled orders to potential customers, who have added products to the basket but have not completed the order, with the aim of offering help or information. |
| Customized communication (via e-mail, SMS, notifications via internet browser, information on the website, social networks) with customized discounts, offers and contents | We occasionally present our Users with relevant offers, discounts and other content that may be of interest based on your previous interactions. |
Processing based on your consent
PAVLETIĆ CUNJ collects (uses) your personal data only when you enable it, or when you give your explicit consent, i.e. consent:
- to enable you to use your PAVLETIĆ CUNJ user account and make purchases on the website https://pavletic-cunj.com, and for the purpose of technical administration on the PAVLETIĆ CUNJ website,
- to provide you with access to specific information available to you on the PAVLETIĆ CUNJ website and in your user account/profile provided to you by the seller,
- preparation and sending of personalized e-mail messages, only if you have subscribed to receive promotional e-mail messages
- sending advertising notifications and other content via email, SMS messages, regular mail when you have given your consent,
- all other specific purposes to which you agree for the purpose of doing business with PAVLETIĆ CUNJ
Contractual processing of personal data
As an individual, you are aware of and agree that the seller may entrust certain activities, which include your personal data, to other persons (contractual data processors). Contractual data processors may process confidential data solely on behalf of the seller and within the limits of the seller’s authorization (in a written contract or other legal act) and in accordance with the purposes specified in this privacy policy.
The contractual data processors with whom PAVLETIĆ CUNJ shares certain data are:
- accounting services, law firms and other providers of legal advice,
- delivery services
- data processing and analytics providers,
- email providers (Mailchimp)
- payment system providers, such as: WSPay, PayPal, Solo
- providers of online advertising solutions (e.g. Google, Facebook)
Automatic recording of information (non-personal data)
When you access the website, general, non-personal data (number of visits, average time spent on the website, pages visited) is automatically recorded (not as part of the login). We cannot link this information to your personal information and it is completely non-personal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the website itself. We do not use your data for other purposes and do not share it with third parties.
Cookies
Cookies are invisible documents that are currently stored on your hard drive and allow the seller to recognize your computer the next time you visit the website. The Seller uses cookies only to collect information used for the use of the website and to optimize its online advertising activities.
Cookies can be divided into two groups: basic (without the aforementioned cookies it is not possible to use the PAVLETIĆ CUNJ website because registration is not possible, nor is adding products to the cart) and promotional (cookies that track the use of the website for the purpose of improving the quality of the service).
You can define cookie settings in your internet browser, with the note that by disabling essential cookies, the PAVLETIĆ CUNJ website will not work, you will not be able to browse the offer, add products to the cart, register or make a purchase. You can disable promotional cookies at any time in your internet browser.
More about cookies at the link: Cookie Policy
Security
The seller takes all necessary measures to ensure the security of your personal data. Your data is protected at all times from loss, destruction, forgery, manipulation and unauthorized access or unauthorized disclosure.
Changes
This privacy policy may be changed or supplemented at any time without prior warning or notice. By using the seller’s website after any change or supplement, the user confirms that he or she agrees to the changes and supplements.